Refund policy

Returns & Refunds Policy – Kaval

At Kaval, customer satisfaction is our priority. As our products are made on demand, returns and refunds are only accepted under the conditions below.

Eligible for Refunds

You may request a 100% refund if:

• Defective or Poor Quality Product: If the item has a manufacturing or quality defect.

• Printing Error: If the design differs from what you approved.

• Excessive Delay: If your order is delivered 15 days later than the estimated delivery date (excluding delays beyond our control).

➡️ All issues must be reported within 2 days of receiving your order.

Not Eligible for Refunds

• Change of mind after placing an order

• Incorrect size, color, or design selected by the customer

• Orders placed by mistake

Return Process

• Contact us within 2 days with your order number and issue details

• Approved returns must be shipped back at the customer’s expense

• Refunds are processed within 15 business days after inspection

Contact

For support, please open a ticket or contact us through our official channels.